How can I pay?
Tour bookings can be made easily online. To pay via our secure portal, please go to the “Upcoming Tours” tab and click on “Buy Now” where payments” can be made by debit/ credit card or PayPal.
Can I pay in installments?
Yes, you can pay in up to two installments with a 50% non-refundable deposit payable at the time of booking.
When is my final balance due?
Your final balance payment is due three weeks before departure.
Will I need a Visa?
It is your responsibility to ensure that you have all of the required travel documents you will need before your tour departs. If you’re not a US citizen, you’ll need to contact your embassy to determine the specific passport and visa requirements for traveling in Europe.
Do your tours include international airfares?
As our travelers arrive from all over the world to begin our tours, it is not possible to include international airfares in our prices. However, should you need any help with arranging your flights, we would be more than happy to do so.
When shall I book my flight?
Our tour begins on the 18th of October where we will meet the group and transfer to the hotel. We recommend that you book a flight that arrives in Turin early in the morning on the 18th October or a day or two before, and departs on the afternoon of the 30th October so that you don’t have to spend time hanging about in the airport. If you’d prefer to arrive a few days in advance or extend your trip a bit longer at the end of your trip, chat to us and we’d be happy to help you book your accommodation.
What type of accommodation is included?
Our tours are tailor-made for travelers who like to enjoy the good life on holiday. You will stay in high quality accommodation throughout your tour that can be anything from five star hotels to luxurious castles. Please see your chosen tour itinerary for further details.
I am traveling alone; do I need to pay for a single supplement?
Our tour prices are based on double occupancy (two people sharing a room). If you are booking onto one of our tours as a solo traveller, please be aware that you will have to pay for the single supplement which includes a single room for the duration of the tour. While we will do our best to ensure this, please be aware that this option is not always available.
What bag should I bring?
As we are traveling around mostly by train, we strongly advise you not to overpack and to bring a wheeled bag or suitcase that is easy to travel with. If you are unsure about what bag to pack and would like some more guidance on the matter, please get in touch and we will be happy to help.
What shall I pack?
How do I get to the airport meeting point?
You will be met at the airport arrival terminal by a tour representative where you will also have a chance to meet your fellow tour mates. Details of the exact meeting point will be provided in your documentation sent to you after receipt of the final payment.
Are transfers included?
Your tour includes a complimentary transfer by luxury Mercedes minivan from the airport to the hotel on the first day of the tour and a complimentary transfer to the airport on the last day of the tour. Please note that this group transfer is scheduled and runs only once per day so if you are unable to make it, transport to the first hotel will be at your own cost. For the rest of the tour, we will be traveling mostly by train.
When will I receive my booking and tour details?
Full tour details will be sent upon receipt of final payment to the email address provided at the time of booking. If you have not received your documents two weeks prior to departure, please get in touch with us at email@example.com.
Do I need Travel Insurance?
Travelers are strongly advised to obtain their own travel insurance prior to departure. We recommend making sure that your policy covers you for the duration of your trip and provides reasonable cover against loss of deposit or airline cancellation fees.
Can I make any changes to my booking after payment?
As we have to adhere to the policies of the hotels and airlines that have been booked for you, changes will not be possible after the booking has been confirmed.
What is the cancellation policy and how much would it cost?
In the event that you decide to cancel your tour, please get in touch with us as soon as possible and confirm this in writing to firstname.lastname@example.org. The cancellation charges will be as follows:
- Cancellations received within 14 days of departure will incur a penalty of 25% per person.
- Cancellations received within 7 days of departure will incur a penalty of 50% per person.
- Cancellations received within 3 days of departure will incur a penalty of 100% per person.
- Unused features are non-refundable. No shows forfeit entire payment.
We strongly recommend that you take out travel insurance prior to your trip which will provide cover for loss of deposit or any airline cancellation fees.
I have a query or complaint after returning from my tour. How do I get in touch?
We would love to hear your feedback, both good and bad, so that we can ensure our service is always at its best. Please email any queries and complaints you may have to our customer service team on email@example.com and we will be in touch.
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